AI front desk and automation for healthcare practices
Every call your practice misses is a patient who may book somewhere else. We build AI voice agents and patient chat that pick up when your team can't, book appointments straight into the EHR or practice management system you already run, and pass everything else to your team.
Why practices start here
For most practices, the biggest leak is the phone. Calls go unanswered during the morning rush, at lunch, and after hours, and a caller who reaches voicemail often books with someone else. Each of those calls was a patient who wanted an appointment.
We build voice agents and patient chat that answer when your team can't, book directly into your schedule, and hand anything clinical or out of the ordinary to a person. A CRM keeps track of the patients who are due back, so the opportunities already on your books are not lost either.
We have built chatbots, voice agents, appointment booking and scheduling, CRM systems, and AI automations for general medicine and ambulatory practices, physicians and surgeons, dental practices, and chiropractic and physical therapy clinics. The engineering underneath is described on our voice AI and agents and automation pages.
Problems we solve
Missed calls become missed patients
A caller who reaches voicemail during the morning rush, at lunch, or after hours often books somewhere else and never calls back.
Staff time goes to the phone
Rescheduling, directions, insurance questions, and booking requests take up hours that could go to the patients in the practice.
Gaps in the schedule
Late cancellations and no-shows leave rooms and chairs empty.
Patients who drift away
Recalls, plans of care, and follow-ups depend on someone remembering, so patients fall out of care quietly.
What we build
AI voice receptionist
Answers the calls your team can't get to, day and night. Books and reschedules appointments, answers common questions, and passes anything else to your team.
Patient chat
A chat assistant on your website that answers questions, captures new-patient details, and books into real availability.
Booking and scheduling
Online and conversational booking into your real schedule, following your appointment types, providers, and rules.
CRM and patient follow-up
Keeps track of recalls, missed visits, and patients who have not been in for a while, so your team knows who to contact.
AI automations
Booking confirmations, intake processing, message routing, call summaries, and hand-offs between your systems.
Who we build for
Medical practices
For primary care and ambulatory practices with high call volumes, many appointment types, and requests that must reach the right person.
ExploreSpecialty and surgical practices
For physicians and surgeons whose schedules depend on referrals, complete intake, and well-coordinated follow-up.
ExploreDental practices
For dental practices that want missed calls turned into bookings, hygiene chairs full, and unscheduled treatment followed up.
ExploreChiropractic and physical therapy
For clinics where plans of care mean frequent visits, and patients who miss a few rarely come back on their own.
ExploreSystems we have integrated
EHR, practice management, and billing
- Epic (EpicCare, MyChart)
- athenahealth (athenaOne)
- eClinicalWorks
- NextGen Healthcare
- Tebra (formerly Kareo and PatientPop)
- AdvancedMD
- Zanda
- Solum
- BellMedEx
Dental practice management
- Henry Schein Dentrix
- Dentrix Ascend
Chiropractic and physical therapy
- ChiroTouch
- ChiroHD
- Jane App
Systems we have integrated in client work. Product names are trademarks of their owners; listing an integration does not imply a partnership with, or endorsement by, the vendor.
Safeguards
No clinical advice
Our assistants are built not to diagnose, interpret symptoms, discuss results, or give medical advice. Clinical questions go to your team.
Emergencies directed to 911
Our assistants are for bookings and general questions, not emergencies. They are set up to tell anyone describing one to call 911.
AI disclosure
Assistants can introduce themselves as AI on every call and chat, so your practice can meet the disclosure rules that apply in your state.
US-hosted data
Data we store is hosted in US East and US West regions. See how we handle patient data.
Healthcare FAQs
Which EHR and practice management systems have you integrated?
Does the AI replace our front desk staff?
What happens when a patient asks a medical question?
Where is patient data stored?
Does it work after hours?
Further reading
Voice AI agent architecture: from phone line to response
The layers of a production voice agent, what each one does, and how to choose between a cascaded pipeline and speech-to-speech.
When a voice agent should hand off to a person
The signals that a call needs a person, how to transfer context with the call, and how to measure the balance.
How to evaluate a voice agent before it takes real calls
What to measure, how to build and simulate call scenarios, and how to roll a voice agent out safely.
See what we would build for your practice
Tell us how your practice runs today. We will walk you through what we would build, how it connects to your systems, and what stays with your team.