AI front desk for medical practices

Primary care and ambulatory practices field more calls than almost anyone: appointments, refills, referrals, results, and billing, often before 9 am. We build voice and chat assistants that pick up the calls your team misses, book into your EHR, and route everything clinical to your team.

General medicine and primary care
Ambulatory and outpatient clinics
Multi-provider medical groups

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What we do for your practice

We configure assistants around your appointment types, provider schedules, and booking rules, so a sick visit, a wellness visit, a follow-up, or a new-patient appointment is booked the way your schedulers would book it.

The assistant is built not to interpret symptoms, discuss results, or approve refills. Those requests go to the right person at your practice.

We have integrated with Epic (including MyChart), athenahealth, eClinicalWorks, NextGen Healthcare, Tebra, and AdvancedMD, among others, so appointments, patient details, and messages land where your staff already work.

What we automate

Booking by appointment type

Sick visits, wellness visits, follow-ups, and new-patient appointments, booked by your rules for length, provider, and location.

Prescription refill requests

Taken down and passed to your clinical team. The assistant does not approve refills.

Referrals and records

Referral and records requests passed to the person who handles them.

Results and clinical questions

The assistant is built not to discuss them. They go to your care team.

Patient portal help

Help with signing up for and using your patient portal, such as MyChart.

Recall tracking

Patients due for annual visits and follow-ups tracked in one place.

Systems we have integrated

EHR, practice management, and billing

Epic (EpicCare, MyChart)
athenahealth (athenaOne)
eClinicalWorks
NextGen Healthcare
Tebra (formerly Kareo and PatientPop)
AdvancedMD
Zanda
Solum
BellMedEx

Systems we have integrated in client work. Product names are trademarks of their owners; listing an integration does not imply a partnership with, or endorsement by, the vendor.

Safeguards

The assistant is built not to answer symptom questions, and is set up to tell anyone describing an emergency to call 911.
Refills, results, and referrals are routed to your team.
Every conversation is logged for your team to review.
Data we store is hosted in US regions. See how we handle patient data.

Medical practices FAQs

Does it work with Epic and MyChart?

Yes. We have integrated with Epic, including MyChart, as well as athenahealth, eClinicalWorks, NextGen Healthcare, Tebra, AdvancedMD, Zanda, Solum, and BellMedEx.

Can it handle prescription refill requests?

It takes the request and passes it to your clinical team. It does not approve refills.

What if a caller has an urgent symptom?

The assistant is built not to assess symptoms. It is set up to tell anyone describing an emergency to call 911, and anything clinical goes to your care team.